Resume


Experience
Arlington, VA
Product Owner
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  • Work in a scrum agile team to gather and document software requirements in the form of product specs, epics, and user stories.
  • Manage the product backlog and roadmap, leading product prioritization discussions amongst stakeholders to define the roadmap and adjust the backlog.
  • Work alongside our Chief Technology Officer to evaluate and/or prototype new product features.
  • Communicate upcoming changes to product to internal teams and customers.
Account Manager
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  • Managed relationships with more than 60 accounts, closely monitoring and nurturing customers to retain and expand business
  • Sought out and identified opportunities for expanded use and adoption of the platform for existing customers
  • Led strategic business reviews to ensure customer satisfaction and align our product with their core business objectives
  • Established and maintained a thorough knowledge of our product, and regularly shared customer feedback internally to improve and enhance our platform’s features and performance
The George Washington University School of Business
Washington, DC
Assistant Director of Alumni Relations
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  • Develop and execute strategies for alumni engagement and communication, especially pertaining to email marketing, web content management and data administration using Blackbaud’s Luminate Online and Ellucian’s Advance database.
  • Regularly identify technical and user experience issues with University systems and present potential solutions to senior management.
  • Led the development of a database system to assist with the identification, recruitment, engagement, tracking and stewarding of alumni volunteers using Ellucian Advance.
  • Independently manage relationships with alumni affinity groups and provide support to the groups in building programs that align with the overall mission and goals of the school.
  • Recognized as a “Social Expert” by the Association of Business School Alumni Professionals and a presenter on social media topics at the Association’s annual conference.
Executive Assistant, School Alumni Programs
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  • Supported the creation of innovative programs, events and marketing strategies to build the alumni community and reconnect alumni with the school.
  • Conducted all online communication with school alumni, including email marketing campaigns, social media outlets and event registration pages.
Penn State Division of Development and Alumni Relations
University Park, PA
Summer Intern
  • Analyzed fundraising in higher education and assisted operations of a university development office.
Education
The George Washington University School of Business
Washington, DC
Master of Science in Information Systems Technology
  • Degree focused on integrating advanced information systems knowledge with relevant management, communication, and decision-making skills.
  • Relevant Coursework and Applied Skill Sets:
    • Systems Analysis & Design
    • Relational Databases
    • IT Project Management
    • Information Resource Management
    • Security & Risk Analysis
    • Data Analytics
The Pennsylvania State University
University Park, PA
Bachelor of Arts in Telecomunications with Business Minor
  • Recipient, Student Leader Scholarship and Robert K. Zimmerman Memorial Scholarship.
Leadership Experience
The Penn State Dance Marathon
Overall Morale Chairperson
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  • Member of an Executive Committee that organized and facilitated events involving more than 15,000 student volunteers in a yearlong effort raising $7.8 million for pediatric cancer.
  • Led a committee of over 700 people responsible for participant health and well-being throughout a 46-hour dance marathon.